Staying connected through Hurricane Irma

AT&T* is waiving data overage charges for Georgia customers impacted by Hurricane Irma. We understand while you are trying to stay connected to news reports and with loved ones during Irma, you are likely using your phone more, and we want to help.

Here are the details:

  • AT&T to Offer Credits for Unlimited Data, Calls and Texts to keep customers impacted by Hurricane Irma connected.
  • We are automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers in parts of Georgia, beginning September 12 and running through September 17.* We are also extending payment dates for AT&T PREPAID customers with voice and text service through September 17. This applies to AT&T wireless customers with billing zip codes and AT&T PREPAID customers with billing phone numbers in 25 Georgia counties - Appling, Atkinson, Bacon, Brantley, Brooks, Bryan, Bulloch, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Effingham, Evans, Glynn, Jeff Davis, Liberty, Long, McIntosh, Pierce, Tattnall, Toombs, Ware and Wayne.
  • Impacted video and home internet customers can visit our support page for information or to report service outages.
  • For a list of AT&T retail closings due to Irma, please click here.

*Location based on billing zip code for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles. Dates based on local time zones.

We ask customers to follow these tips to help keep lines open for emergency personnel, as evacuations, the storm event and the aftermath all tax network resources.

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All AT&T wireless devices are text messaging-capable. Depending on your text or data plan, additional charges may apply.
  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum. Limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

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