Helping Communities, Agencies Responding to Hurricane Florence

First, let me say THANK YOU all those who invested so much time and energy in helping North Carolina prepare for the arrival of Hurricane Florence. The storm showed us that our state’s heritage of coming together to face challenges continues to ring true.

Long before Florence’s winds and rains moved away, AT&T technicians and engineers were working hard to sure first responders had the communications they needed.

Meanwhile teams of AT&T volunteers visited emergency shelters to help evacuees stay connected with friends and loved ones. Working in coordination with local officials and the American Red Cross, volunteers brought charging stations to power up wireless devices at emergency shelters in Raleigh, Charlotte and the Triad. We also brought water and, following a request, fresh fruit. As road conditions permit, our teams will be working with shelters in more eastern parts of the state.

For first responders, the public safety network, FirstNet, has been standing up to the challenge of Hurricane Florence. We’ve been working across national, state and local agencies to keep emergency responders connected to the critical information they need to communicate and coordinate their storm response.

Here are a few highlights of how we’ve delivered for the agencies and individuals our communities are counting on most:


Supported the City of Whiteville’s emergency response efforts by deploying a SatCOLT (Satellite Cell on Light Truck) to the Whiteville Fire Department staging area. What’s unique about this deployment is it’s Band 14 only, so it boosts connectivity for first responders on FirstNet without interfering with the coverage and capacity they already have. We also have to thank the North Carolina State Highway Patrol for helping our team coordinate the quickest and safest route to make this deployment happen.


Deployed a COW to bring FirstNet connectivity to a FEMA staging location to support their response and recovery efforts as they assist those affected by Hurricane Florence.

In addition, FirstNet subscribers continue to receive unthrottled access to their network as they work to keep our communities safe.

We are further supporting customers and first responders with SatCOLTs in Kinston, Whiteville, Bellville, Brunswick, Nevassa, Leland, Richlands, Sneeds Ferry, and Laurenburg, NC.

At AT&T, we deeply appreciate the men and women who put their lives on the line, day in and day out, to protect and support our communities. We are committed to supporting them and to helping North Carolina come back from Hurricane Florence even stronger than before.

Click here to learn more.

Venessa Harrison
President — AT&T North Carolina

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As the president of AT&T Georgia, Venessa Harrison is responsible for developing the overall strategic direction of AT&T's public policy and corporate activities across the state of Georgia.

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Public Safety Spotlight: FirstNet Delivers for Agencies Responding to Hurricane Florence

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