AT&T Prepared To Keep Customers Connected During Hurricane Season

AT&T is Only Telecom Company with Disaster Response Program Certified by Homeland Security, Designed to Keep Customers Connected

AT&T is committed to keeping its customers connected during the upcoming hurricane season - before, during and after storms. We have one of the industry’s largest and most advanced business continuity and disaster response programs to make sure our networks stay up and running.

No one knows when the next tropical storm or hurricane will hit the coastline. AT&T is prepared with a fleet of equipment ready for deployment, including hundreds of technology recovery and support trailers that can be quickly deployed. AT&T has invested more than $600 million in its Network Disaster Recovery program (NDR), making our disaster response program one of the nation’s largest and most advanced.

Plus, we are increasing our NDR fleet with new deployables to support first responders as part of our public-private partnership to deliver FirstNet’s nationwide public safety broadband network. When states opt into the FirstNet network, their first responders will have access to more than 700 pieces of equipment, including our Cell on Wheels (COWs), Cell on Light Trucks (COLTs), trailers, generators and more. Our deployables and equipment can help them stay connected during emergencies and operate faster, safer and more effectively when lives are on the line.

The NDR team is also evaluating integrating Flying COWs (Cell on Wings) into the fleet of assets to provide emergency cell coverage for first responders and to the public if our network is damaged during a hurricane. We could one day send a Flying COW into areas where flooded roadways might prevent a traditional COW (Cell on Wheels) from being deployed.

“Staying connected during severe weather events is critically important to consumers, businesses and our emergency management officials,” said Bill Leahy, President of AT&T Georgia. “That’s why AT&T is investing tremendous amount of resources in our network reliability and disaster response capabilities.”

Our NDR team works to make sure the right people and tools are in place and ready near the storm impact area. They work with our other response teams, our local network personnel, regional Emergency Operations Centers and Local Response Centers to prepare. Teams are ready to restore and maintain service if disaster strikes.

AT&T is the only telecom company to recently become re-certified under new international standards (ISO 22301) by the Department of Homeland Security for its’ disaster preparedness program.

AT&T conducts readiness drills and simulations year round to keep networks and our people ready to respond at a moment’s notice. Our NDR team recently completed its 77th full-field recovery exercise this year. The AT&T Global Network Operations Center monitors our networks 24/7. Since forming in 1991, the NDR has responded to more than 70 events in the U.S.

AT&T standard pre-storm network preparations typically include:

  • Boosting the wireless network to accommodate increased call volume.
  • Testing the high-capacity backup batteries located at cell sites.
  • Staging extended battery life and portable generators, and maintaining existing fixed generators.
  • Topping off generators with fuel at cell sites and switching facilities.
  • Using natural gas in some of the permanent generators to eliminate the need to refuel.
  • Staging generators in safe locations for immediate deployment once a storm has passed.

Response equipment readied in the wake of an event includes:

  • Mobile cell sites and mobile command centers
  • Emergency communications vehicles
  • A self-sufficient base camp. This is complete with sleeping tents, bathrooms, kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs).
  • Hazmat equipment and supplies
  • Technology and support trailers to provide infrastructure support and mobile heating ventilation and air conditioning
  • Internal and external resources for initial assessment and recovery efforts.

As we prepare, so should you.

Consumers and businesses should also have a plan in place. When preparing for an evacuation or shelter-in-place, remember these following tips:

Customer Tips:

  • Keep your mobile phone battery charged. In case of a power outage, have another way to charge your phone like an extra battery, car charger or device-charging accessory. Applicable sales tax holidays are a great time to stock up on cell phone accessories.
  • Keep your mobile devices dry. The biggest threat to your device during a hurricane is water. Keep it safe from the elements by storing it in a baggie or some other type of protective covering, like an Otterbox phone cover.
  • Have a family communications plan. Choose someone out of the area as a central contact. Make sure all family members know who to contact if they get separated. Most importantly, practice your emergency plan in advance.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Forward your home number to your mobile number in the event of an evacuation. Call forwarding is based out of the telephone central office. This means you will get calls from your landline phone even if your local telephone service is disrupted. If the central office is not operational, services such as voicemail and call forwarding may be useful.
  • Track the storm and access weather information on your mobile device. Many homes lose power during severe weather. You can stay up to speed as a DIRECTV customer, by streaming local weather channels using the DIRECTV application on your smartphone. If you subscribe to mobile DVR, you can also stream every channel directly to your phone.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.
  • Use location-based technology. Services like AT&T Navigator and AT&T FamilyMap can help you find evacuation routes or avoid traffic from downed trees or power lines. They can also track a family member’s wireless device if you get separated.
  • Limit social media activity. Keep social media activity to a minimum during and after a storm to limit network congestion and allow for emergency communications to go through.

Business Tips:

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location. Tools like AT&T Enterprise Recovery Services are cost-efficient and help ensure your important data is there when you need it.
  • Outline detailed plans for evacuation and shelter-in-place. Practice these plans (employee training, etc.). Establish a backup location for your business and meeting place for all employees.
  • Assemble a crisis-management team. Coordinate efforts with neighboring businesses and building management. Disasters that affect your suppliers also affect your business. Outline a plan for supply chain continuity for business needs.
  • Consider a back-up cellular network. Services like AT&T Remote Mobility Zone protect critical communications for businesses. If a disaster disables primary communications networks, the back-up cellular network can help you stay connected.

Keeping the lines open for emergencies

During evacuations, the storm event and its aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind:

  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls because they require fewer network resources. All of AT&T’s wireless devices are text messaging capable. Depending on your text or data plan, additional charges may apply.
  • Be prepared for high call volume. During an emergency, many people are trying to use their phones at the same time. The increased calling volume may create network congestion, leading to “fast busy” signals on your wireless phone or a slow dial tone on your landline phone. If this happens, hang up, wait several seconds and then try the call again. This allows your original call data to clear the network before you try again.
  • Keep non-emergency calls to a minimum, and limit your calls to the most important ones. If there is severe weather, chances are many people will be attempting to place calls to loved ones, friends and business associates.

More information and tips for disaster preparedness can be found at

Find More Information Online:

Web Site Links:

Related Media Kits:

AT&T Web Site

AT&T Network Disaster Recovery

AT&T Business Continuity for Enterprise

Economist Intelligence Unit Survey

AT&T Vital Connections

Related Releases:

Related Fact Sheets:

AT&T Remote Mobility Zone Aids Critical Communications in Emergency and Disaster Situations


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